Hospital Receptionist
Our client is a hospital in Nairobi seeking to recruit for a Hospital Receptionist for their facility to be responsible for warmly receiving and attending to all patients' and assisting in any inquiries regarding institutional and departmental services.
Key Responsibilities
Assist patients to complete all necessary forms and documentation including medical insurance records with all due accuracy.
Book patients for procedures and give correct information on preparation for specific procedures
Attend to incoming and outgoing calls and forward messages promptly to enhance overall communication
Ensure proper identification records are clearly indicated on documents for correct patient identification and easy retrieval when needed
Bill procedures accurately as per the prices set by the hospital for financial sustenance of the Department
Participate in preparation of Quality Assurance audits to enable the department achieve its quality objective
Liaise with doctors and nurses to ensure that the daily work lists are optimised with minimal wastage of appointment slots
Confirm appointments and follow up with insurance approvals and NHIF pre-authorization
Should be fully updated on all services and their costs - Patients must get the very accurate information on first call.
Develop a proper filling and retrieval system in order to maintain and manage patient records thus ensuring efficient retrieval of all needed information.
Monitor patient's appointments as scheduled and constant follow up on the same
Ensure the reception area is well maintained, neat and clean
Shall ensure at all times that the patient's privacy and confidentiality is safeguarded
Qualifications
Diploma in Secretarial / Front Office
2-3 years' working experience in a hospital
Proficient in computer, have excellent organisational and communication skills
Proactive, self-motivated, demonstrate maturity and be capable of working with minimal supervision
Displays professionalism in all areas of work
Interested candidates should share their CVs to [email protected] quoting the role title on the subject.